Why you should rethink churn exit surveys and what to do instead

I joined Andrew Michael on his CHURN.FM podcast.

In this episode, we talked about how multiple channels and siloed feedback can be a company’s biggest customer feedback analysis challenge and how good data hygiene is the foundation of data collaboration across teams.   

We also dove into why you should rethink your churn exit survey and what you can do instead. Lastly, we discussed how you can analyze churn against support tickets and feature requests.